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North Carolina ranks 43rd in benefit payment timeliness

The North Carolina Division of Employment Security is accepting little blame for delays that have left some waiting months to collect their unemployment benefits.

Instead, during a recent oversight committee meeting, the head of DES largely critiqued unfamiliar users encountering an overwhelmed system.

“I wouldn’t classify it so much as a failure,” assistant secretary for employment security Pryor Gibson started to tell lawmakers during the recent meeting. “Let me back up … In hindsight, in my estimation only, perhaps others have different views, we had a failure and that was not educating our claimants, your constituents, early on on what the UI process was completely.”

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